Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We are the controller of the personal data that you provide to us. Our nominated representative for the purposes of processing personal data is Madeleine Milne.

1. INFORMATION WE MAY COLLECT ABOUT YOU

1.1 Information that you provide to us: Personal data is information about an identifiable individual such as name, job role, organisation, telephone number and email address.

We may collect and process personal data about you as follows:

● Information that you provide by filling in forms on our site which includes signing up to receive our newsletter, resources, downloads or by attending an event we organise.

● If you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with our site.

1.2 We shall process all such personal data in accordance with this Privacy Policy. Certain personal data is mandatory to be provided to us in order that we can fulfil your request, for example asking for your email address so we are able to send you a document or download.

2. COOKIES

Our website is hosted on the Wix platform and it uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

3. WHERE WE STORE YOUR PERSONAL DATA

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to tell you about our products and services. If you sign up for our newsletter or other resources we offer to share with you, your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

If you don’t want us to process your data anymore, please contact us at info@customer-ization.com

4. USES MADE OF THE INFORMATION

4.1 We may use your information for the following purposes:

To provide you with the information, products or services that you request from us.
To send our newsletter to you (you can unsubscribe at any time).
To provide you with information on new products or services that we feel may interest you.
To notify you about changes to our services.

5. MARKETING

5.1 We may send you marketing information because you have consented to receive it, or because we believe it is in our legitimate business interests to send marketing communications to you. But, you have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at info@customer-ization.com. You therefore agree that we shall retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing communications from us.

5.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. YOUR RIGHTS

You have a number of rights under applicable data protection legislation. Further information can be found at: https://ico.org.uk/your-data-matters/

You can exercise these rights or any others you may have under applicable laws by contacting us at info@customer-ization.com.

9. CHANGES TO OUR PRIVACY POLICY

We reserve the right to make changes to this privacy policy at any time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

10. CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@customer-ization.com

Last updated: November 2022

Customer-ization.com is a division of Barchester Group Ltd. Company Number 03450530