Announced last week, Google will be including discussion and forum posts on certain topics in their search results - big news for any...

Three key things to consider before you dive in So, you’ve understood the benefits of developing a community strategy for your brand and...

Organisations often fret about how many “lurkers” reside in their online community. This means people who are signed up but do not...

With a background in membership and subscription businesses, I love communities. They’re the nearest thing I’ve ever seen to a silver...